1. Product Warranty and Guarantee Terms
Each product available on our website has different warranty and guarantee conditions. Please ensure that you carefully read the Product Description before making a purchase. The warranty and guarantee details specific to each product are included in the product description itself.
1.1. Types of Warranties
Manufacturer Warranty: Certain products come with a manufacturer warranty. The duration and conditions of this warranty will be governed by the manufacturer’s terms.
Limited Warranty: Some products come with a limited warranty, which only covers specific circumstances such as defects in materials or workmanship.
Guarantee Terms: Some products are backed by a guarantee covering product quality, functionality, and performance. The guarantee period and scope may vary from product to product.
1.2. Exclusions from Warranty
The warranty or guarantee will not apply in cases of misuse, accidents, improper maintenance, or unauthorized repairs of the product.
Warranty terms cannot be modified or altered by the customer.
Products must be used in accordance with the guidelines provided in the user manual or product instructions.
2. Shipping and Delivery Terms
We are committed to providing a smooth shipping and delivery process to offer the best experience to our customers.
2.1. Shipping Timeline
Orders are typically processed and shipped within 5 to 10 business days.
Customers will receive updates regarding their order status via email or mobile notifications.
Delivery times may vary based on location. Shipping to remote areas may take longer.
In case of any delays in shipping, customers will be notified in advance.
2.2. Shipping Charges
Shipping charges will be based on the type of order, its weight, and the customer’s location. The shipping cost for a specific order will be displayed at the time of order confirmation.
International shipping may involve additional fees and taxes, which will be borne by the customer.
2.3. Damage or Loss During Shipping
We ensure that all products are securely packed to prevent damage during transit. However, if any product is damaged during shipping, the customer must inform us within 24 hours of delivery.
In such cases, the customer is required to provide proof of damage through images or videos of the product.
3. Return and Refund Policy
3.1. Return Conditions
Customers can request a return within 7 days of product delivery, provided the product is in its original condition, unused, and with all its packaging material intact.
Returns are only eligible for products with manufacturing defects or damage caused during shipping.
To initiate the return process, customers must contact our customer service team and follow the instructions provided for returning the product.
3.2. Refund Process
Once the returned product is received and inspected, the customer will be notified about the refund process.
Refunds will be made through the original payment method and may take 7 to 10 business days to process.
Shipping charges are non-refundable unless the product is defective.
4. Customer Responsibilities
4.1. Honesty and Transparency
Customers confirm that they have read and understood all product descriptions and conditions before making a purchase and agree to use the product as directed.
It is the customer’s responsibility to provide accurate personal and payment information on the website.
4.2. Proper Product Usage
The warranty is only valid if the product is used as per the guidelines provided.
Customers are responsible for any damage or loss caused due to improper or illegal use of the product, and the warranty will not be applicable in such cases.
5. Legal Liabilities
5.1. Limited Liability
While we make every effort to ensure the accuracy, timeliness, and quality of the information, products, and services available on our website, we will have limited liability in the event of any errors, delays, or damages.
In the case of any legal disputes, the matter will be settled under the jurisdiction of the courts we select.
5.2. Privacy Policy
We respect and protect the personal information and payment details of our customers, and this information will not be shared with any third party, except when required by law.